benchmarking process

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24 April 2008

1 Determine which function(s) to benchmark

2 Identify key performance variables to measure

3 Identify best-in-class companies

4 Measure performance of best-in-class companies

5 Measure your own performance

6 Specify programs and actions to meet and surpass

7 Implement and monitor results

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D.Ann Shiffler Editor, American Cranes & Transport Tel: +1 512 869 8838 E-mail: [email protected]
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