NCCCO enhances digital experience in myCCO, VerifyCCO

These updates are designed to make myCCO and VerifyCCO easier to use, more efficient and better aligned with the needs of candidates, certificants, employers and industry stakeholders.

The latest improvements focus on simplifying certification verification, enhancing the photo upload and verification process, improving navigation and making it easier for candidates to showcase their achievements professionally.

New guided photo upload process

CCO is implementing a redesigned, step-by-step photo submission and identity verification process within the myCCO Portal, intended to simplify submission for stakeholders.

The updated process guides users through submission of both a selfie photo and a government-issued photo ID, and was designed to make photo submission smoother, easier and more efficient while reducing upload errors and improving the overall user experience.

Important upcoming requirement

Beginning in 2027, candidates and certificants without a photo submitted will experience restrictions across myCCO and VerifyCCO, including limited activity for:

• Submitting applications
• Taking exams
• Accessing certifications
• Verifying certifications

CCO encourages all users to complete the new photo submission process as soon as possible to avoid future interruptions. The best way to confirm compliance with the new photo requirements is to log into a myCCO portal account and verify a photo has been uploaded.

Enhanced certification sharing features in myCCO

CCO has introduced an upgraded “Share” feature within the myCCO Portal, giving candidates more ways to share and promote their certifications directly from their dashboard.

With the updated functionality, users can now:

• Share one or all certifications directly with employers
• Share certifications to LinkedIn and Facebook with the click of a button
• Add certifications directly to LinkedIn profiles

These enhancements make it easier for candidates to showcase their certifications, increase professional visibility and provide employers with quick access to verification. The new feature supports CCO’s continued commitment to helping operators demonstrate competency and professionalism.

Improved portal navigation, interface and VerifyCCO enhancements

In addition to these new features, the myCCO Portal is receiving an updated visual refresh that includes improved buttons and navigation enhancements, helping users move through the portal more efficiently while creating a cleaner, more modern experience across the platform.

CCO also introduced improvements to VerifyCCO designed to improve accessibility, usability and the overall mobile experience for users in the industry. New updates include:

• Certification badges that symbolise each designation the candidate is certified in
• Mobile-first design optimisation for improved performance across smartphones and tablets
• Multi-language support to better serve a broader range of users throughout the industry

These enhancements make it easier for employers, operators, proctors and stakeholders to quickly access and verify credentials from virtually anywhere.