Manitowoc extends service coverage for Grove ATs

Grove all terrain crane owners in North America now have access to an enhanced service protection plan, thanks to Manitowoc’s newly launched Extended Service Coverage (ESC) program.

Available exclusively through the company’s North American dealer network, it offers crane owners flexible, comprehensive protection against unexpected repair costs while replacing the previous extended warranty option, the company said.

Grove GMK5250L-1 all terrain crane. Photo: Manitowoc

Manitowoc’s ESC program is designed with versatility in mind, featuring three tiers of coverage to suit various operational needs. Each level ensures that factory-trained technicians perform repairs using authentic Manitowoc parts, reinforcing the company’s commitment to quality and reliability.

One standout feature of the ESC program is the “Coverage Pause” option, a first-of-its-kind benefit that allows owners to suspend coverage during unforeseen circumstances, effectively extending their protection period (subject to the program’s terms and conditions). Other flexible benefits include the ability to transfer unused coverage when selling a crane or even cancel coverage for a prorated refund.

“The ESC program offers multiple tiers of coverage, tailored to meet the different needs of our customers,” said Chad Pingel, senior project manager at Manitowoc. “We designed this program to ensure owners can focus on their businesses while protecting their investments against unexpected costs.”

Crane owners can choose from three levels of ESC coverage, each offering different degrees of protection:

Essential Coverage: Covers critical powertrain and boom equipment, including carrier components (axles, transmission, drivetrain and engine), superstructure elements (turntable bearing and electric swivel) and key boom components (base section and boom tip).

Plus Coverage: Expands on Essential Coverage to include hydraulic systems, lifting equipment and accessories such as outriggers, auxiliary hoists and heaters.

Platinum Coverage: The most comprehensive package, covering all Plus Coverage items along with advanced technology and electronics, including the Crane Control System (CCS) and telematics. This tier also includes an annual “health check” inspection to help owners proactively manage their equipment.